FAQ

Will I be able to see a preview of my order?

Yes. Once your order is placed we'll convert your song into its soundwave and customise it to match your chosen theme and style. We'll then send you a preview for approval before moving your order into production. 

Is every piece of artwork unique to the song?

Absolutely. We extract the soundwaves from your chosen song and turn them into a beautiful print using our proprietary software. Each one is totally unique to the chosen song and no two prints are the same. 

What is the print quality like?

Exceptional. All orders are printed on premium matte, thick, durable and acid-free museum quality archival paper (250gsm). 

Where do you ship from?

We print and ship all of our products locally from printing facilities based in the United States, Europe and Asia. This not only helps to reduce our carbon footprint but also means we can print and ship your order quickly.

Can I change or cancel my order?

We will do our best to accomodate cancellations or order changes so please contact us on support@waveableart.com. 

How long will my delivery take?

Where do you ship?

We ship our products worldwide and provide free standard shipping on all orders. While we can ship to every country our production hubs are based in the following locations, meaning is most cases we can produce your order without shipping internationally. This helps us to reduce our costs, provide free shipping to our customers and reduce the carbon footprint of our service.

Americas (5)

• Brazil
• Canada
• Chile
• Mexico
• USA

Europe (16)

• Austria
• Belgium
• Czech Republic
• Denmark
• France
• Germany
• Greece
• Ireland
• Italy
• Netherlands
• Norway
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom

Africa and Middle East (3)

• South Africa
• Turkey
• United Arab Emirates

Asia and Oceania (9)

• Australia
• China
• India
• Japan
• Malaysia
• New Zealand
• Russia
• Singapore
• South Korea

How do I track my order?

You will receive a tracking number as soon as your order is printed and shipped.

Do your products come with a guarantee?

Yes. All our products come witour Gold Standard Guarantee. If you're unhappy with your product for any reason please contact us on support@waveableart.com and we'll ship you a free replacement.

How can I contact Waveable?

Simple email us on support@waveableart.com and our customer service team will be happy to help you with any queries related to ordering.